Returns & Exchanges:

"Why don't you offer free shipping?"

An excellent inquiry! Because, truthfully, there's no such thing as "free" shipping. When shipping is labeled as "free," it typically means the shipping costs are embedded into the product prices. However, this approach would compromise our ability to provide affordable individual spice refills while covering shipping fees.

At Hean's, we offer discounted shipping costs!

To keep product costs low (typically $3-$5), we calculate shipping based on weight for orders under $84. This means whether you order one item or ten, you pay for shipping only once. Base shipping begins at $10.

Moreover, we're committed to plastic-free shipping, which incurs additional material expenses. We strike a balance between environmental responsibility, financial sustainability, and cost-effectiveness to arrive at what we believe are reasonable shipping fees!

We extend free ground shipping for purchases over $85. As a token of appreciation for your significant investment with us.

During checkout, you can select ground (3-8 days). Please note, these times represent delivery speed after your item is packed. Standard items typically require 1-3 days for processing, while customized items may take 2-5 days. We'll inform you promptly of any delays.

"What is zero-waste shipping?"

Your package will arrive in plastic-free packaging. Our mailers, boxes, and fill consist of recycled and recyclable materials (cardboard or paper). Any packing peanuts included are either reused, biodegradable, or water-soluble (yes, you can even eat them). We frequently repurpose boxes—what some may call an "ugly" box is our commitment to giving materials a second life. By choosing to shop with us, you're advocating for more sustainable shipping practices. Let's revolutionize e-commerce expectations, one package at a time. Thank you!