FAQs

Hean's FAQs

Which size jar should I buy?

Small jars: Fill them with loose or bulk spices from a health food store. If your grocery store doesn't carry bulk spices, we have pre-filled jars and little refills! A little jar holds around 1/4 cup of spice and their body is 1.8" by 4.1".

Our
Big jars are ideal for heavier chefs. A huge grocery store-style jar makes a great spice container. Large jars hold half a cup and their dimensions are 2.2" by 5.43".

What are 'Refills?'

For those who are interested in a Zero-Waste Lifestyle, we offer spice storage jars that may be filled with your favorite herbs, spices, or mixes in either a Small or Big refill, depending on the size of your jar. 

Why isn't shipping free?

At Hean's, we charge discounted shipping costs, one time, according to the weight of the order. This way, whether you order one item or ten, you pay shipping fees once. Base shipping starts at $3.95. Additionally, we ship plastic-free, which has added material costs. We balance what's best for the environment, is financially sustainable for us and cost-effective for you, to arrive at what we think are reasonable shipping fees! 


We offer free ground shipping on purchases over $149. It's our gift to you for making a significant purchase with us. 

When will my order ship? When will it arrive?

Most standard products ship in 2-3 business days, unique items in 4-7. When you order, spices are replaced to keep them fresh. We guarantee you won't regret waiting! Our family time is so important that we shun weekend employment. Our policy is to warn you of delays.

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